globalization4u

Emotional Intelligence and Cultural Sensitivity

In cross culture, emotional intelligence, global communication competence, globalization, multi culture on September 1, 2009 at 2:26 pm

Are some people better equipped than others to excel in the global workplace?

Are there any correlation between empathy, emotional intelligence and cultural sensitivity?

Studies seems to confirm that types of personality respond differently to the challenges of meeting, living and working in different cultures. In training and preparing employees to cope with new cultures, it helps to map and discuss the importance of emotional intelligence.   Equally, it is an important communication tool to work around Jung’s type index.

Jung’s description of the dominant “introvert” often struggle with inter personal communication at home.  It is documented that such deficiencies will worsen in a challenging cultural setting.  It seems in Jung’s theories, that the attitude “extrovert” (E) and the way to deal with the outside world, “perception” (P), plays an important part in social interaction.  A new cultural setting is less of a challenge to these types.

When building efficient teams to cope with both complex business situations, and complex cultural situations, it is of utmost importance to ensure a balanced distribution of all competencies required.

The emotionally intelligent person is skilled in four areas: Identifying emotions, using emotions, understanding emotions, and regulating emotions.

According to HR magazine, November 1997; “…success at work is 80% dependent on emotional intelligence and only 20% dependent on IQ,”

Anders, from Gjøvik, Norway

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